Return policy

At DURACCO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure a smooth shopping experience. Please review our return guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn and in its original condition .
• All labels, tags and packaging must be intact.
• The return request must be made within 1 week of receiving the order.
• Customized or personalized products cannot be returned unless they are defective or incorrect.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Customized or made-to-measure products.
• Items purchased on sale or final sale.
• Products that have been damaged by misuse.

3. Return Process

To initiate a return, follow these steps:

1. Contact our customer service team at Durracosports@gmail.com within 1 week of receiving the product.
2. Please provide your order number and the reason for the return.
3. Our team will provide you with a return authorization and instructions.
4. Pack the item securely and send it back to the address provided.
5. Once received and inspected, we will process your refund or exchange.

4. Refund Policy

• Refunds will be issued to the original payment method within [X] business days after the return is approved.
• Shipping costs are non-refundable , except in cases where the return is due to an error on our part.
• If the item is damaged or used, a partial refund may be issued at our discretion.

5. Exchange Policy

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.
• Changes are subject to product availability.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the problem. We will arrange a replacement or refund at no additional cost.

7. Contact us

For any questions regarding returns, please feel free to contact our customer service team:
📧 Durracosports@gmail.com